Shipping Policy

Quick Information:

  • Order Cut-Off Time: 4:00 PM AEST
  • Order Processing Time: 1-3 days (Monday–Friday).
  • Package Transit Time: 4-6 days (Monday–Friday).
  • Total Estimated Delivery Time: 5-9 business days.
  • Shipping Costs: Free delivery on all orders within Australia.

Order Cancellations
If you would like to cancel your order, please contact us at info@clynaria.com as soon as possible. We’ll make every effort to process your request.

  • Cancellations can only be made before the order has been processed.
  • Once processing has begun, cancellation is no longer possible.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@clynaria.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, you can choose between a free replacement or a full refund.

Order Processing and Delivery
Here is your order's journey breakdown and what happens after you place your order:

  1. Order Confirmed: You will immediately receive a confirmation email summarising your purchase details.
  2. Order Processing: Our team begins preparing your order (picking, packing, and checking). This step typically takes 1 to 3 days (Monday–Friday).
  3. Dispatch and Tracking: To ensure complete traceability, all orders include tracking details. As soon as your package ships, we'll email you the tracking details. You can use this information to track the progress of your shipment until it arrives. 
  4. Transit Time: The actual transit time for delivery usually takes 4 to 6 days (Monday–Friday).

In total, you can expect your order to arrive within approximately 5 to 9 business days from the date of purchase.

Dealing with Delays
Although we aim to deliver within 5–9 business days, sometimes delays occur due to circumstances beyond our control. These reasons can include:

  • Peak shopping seasons or public holidays.
  • Severe weather or natural events.
  • Unexpected courier or logistical challenges.

Action Steps:

  • If your order is late, please allow an additional 3 business days past the original estimated delivery window.
  • If your package has still not arrived after this extra time, please contact our customer service team immediately at info@clynaria.com for us to investigate and assist with a resolution.