Privacy Policy

1. Controller and Contact Details
This website, https://clynaria.com/, is owned and operated by Jailee Commerce. We are responsible for processing your personal data in connection with the use of this website, in compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

  • Company Information:
    Clynaria is owned and operated by Jailee Commerce, a company registered in the Netherlands.
    • Registration Number: 89945654
    • Address: Asterixstraat 2, 1336 MR Almere, Netherlands

2. Purpose and Legal Basis for Processing
We collect and process your personal data for the following essential purposes:

  • To process, fulfil, and deliver your orders efficiently.
  • To provide necessary customer support and manage returns or exchanges.
  • To communicate important information regarding your orders, products, or services.
  • To send marketing emails, you have given your express consent.
  • To improve our website's functionality and overall user experience.

We collect this information with your implied consent (when placing an order) and where processing is necessary for the performance of our contract with you, or as required by Australian law.

3. Data We Collect
Depending on your interaction with our website, we may collect:

  • Name, shipping address, and contact details (email, phone number).
  • Order details and payment transaction information.
  • Device and browser data (including IP address).
  • Communication preferences.
  • Cookies and usage data (refer to Section 8).

We collect this information when you place an order, contact us, or browse our store.

4. Shopify and Payment Processing
Our online store is hosted on Shopify Inc. They provide the e-commerce platform that allows us to sell our products and services. Your data is stored through Shopify’s data storage, databases, and general application on secure servers protected by firewalls.

If you choose a direct payment method, Shopify securely stores your payment data. This information is encrypted following the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is retained only as long as necessary to complete the transaction.

For more information, please review the Shopify Terms of Service and Shopify Privacy Policy.

5. Third-Party Services and Cross-Border Disclosure
We share information with third parties only as necessary for core business functions such as payment processing, deliveries (couriers), or analytics. These service providers may have their own privacy policies.

Some of these providers may be located outside of Australia. When your data is transferred internationally, we take reasonable steps to ensure that the overseas recipient handles the information in accordance with the Australian Privacy Principles (APPs), or we seek your consent for the transfer where required.

6. Disclosure of Data
We may disclose personal information where required or authorised by Australian law (e.g., to law enforcement agencies), to enforce our Terms of Service, or to protect the rights, property, or safety of Jailee Commerce, our customers, or others. In the event of a merger or acquisition, your data may be transferred to the new owners to continue providing services.

7. Your Rights (Australian Privacy Principles)
Under the Australian Privacy Principles, you have the right to:

  • Access your personal data held by us.
  • Correct inaccurate or outdated information.
  • Request that your data be deleted where permitted by law.
  • Opt-out of direct marketing communications.

To exercise any of these rights or to make a privacy complaint, please contact us at info@clynaria.com.

8. Cookies and Analytics
We use cookies and similar technologies to operate our site, analyse visitor traffic, and personalize your experience. Some cookies are essential for website function, while others are used for analytics or marketing.

You can manage or disable cookies through your browser settings. Please note that blocking essential cookies may impact certain site functions. For information on cookies used by Shopify, see the Shopify Cookie Policy.

9. Security
We take appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Payment information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. We comply with PCI-DSS and other recognized industry standards to ensure secure handling of your personal data.

10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required to meet our legal obligations under Australian law. Once your data is no longer needed, it will be securely destroyed or anonymized.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated policy takes effect upon posting on our website. We recommend reviewing this page periodically.

12. External Links
Our website may contain links to external websites. Once you leave our site or are redirected to another domain, this Privacy Policy no longer applies. We are not responsible for the privacy practices of those third parties and encourage you to read their respective policies.