Frequently Asked Questions

Please visit our "Track Your Order" page and enter your tracking details

To ensure complete traceability, all orders include tracking details. As soon as your package ships, we'll email you the tracking details.

You can find the full list of accepted payment options on our Payment Methods page.

Our total delivery time includes 1 to 3 days (Monday–Friday) processing time + 4 to 6 days (Monday–Friday) transit time, totaling 5–9 business days.

No, Clynaria offers free delivery on all orders within Australia.

If your order is late, please allow an additional 3 business days past the original estimated delivery window.

If your package has still not arrived after this extra time, please contact our customer service team immediately at info@clynaria.com for us to investigate and assist with a resolution.

Orders placed before 4:00 PM AEST are processed the same business day.

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@clynaria.com and include:

• Your order number
• A clear description of the issue
• Photos of the item and packaging

After verification, you can choose between a free replacement or a full refund.

If you would like to cancel your order, please contact us at info@clynaria.com as soon as possible. We’ll make every effort to process your request.

• Cancellations can only be made before the order has been processed.
• Once processing has begun, cancellation is no longer possible.

Before returning any item, you must contact our customer service team for approval and instructions:

1. Contact Us: Email info@clynaria.com with your order number and a brief explanation of the reason for the return.
2. Wait for Approval: Returns sent without prior contact or approval will not be processed or accepted.
3. Follow Instructions: Once your return is approved, our team will provide you with the specific return address and detailed shipping instructions.
4. Package Carefully: Securely package the items to prevent damage during transit.

To ensure your return is accepted, you must meet the following criteria:

• Time Limit: Returns must be requested and submitted within 30 days from the date of delivery. Returns requested after this 30-day period cannot be accepted.
• Item Condition: The item must be unused, unwashed, and in its original packaging.
• Inclusions: All original tags and accessories must be intact and included with the return.

For non-faulty returns (e.g., change of mind), the cost of return shipping is the responsibility of the customer.

If you would like to exchange an item (e.g., for a different size or colour), please contact our team to start the process.

Once your request is received and approved, our team will provide you with clear, step-by-step instructions to complete the return and arrange for the shipment of your replacement item.

The item you are returning must meet our eligibility standards:

• It must be unused and unwashed.
• It must be returned in its original packaging.
• All original tags and accessories must be intact.
  
  

No, we do not charge any restocking fees for returns.

Notification: After we receive your returned item, we will notify you by email regarding the approval or rejection of your refund.

Processing Time: If approved, your refund will be processed back to your original payment method within 7 days of approval.