Return and Refund Policy

At Clynaria, we aim for clarity and transparency in handling returns, refunds, exchanges, or cancellations. If a product does not meet your expectations, please follow the procedures outlined below.

Basic Guidelines

Return Period:

Within 30 days from the delivery date

Restocking Fee:

None

Refund Processing Time:

Within 7 days of approval

Return Shipping Costs:

Paid by the customer

Exchanges:

Accepted under the conditions listed below

Terms:

This policy is subject to our Terms of Service.

Exchanges

If you would like to exchange an item (e.g., for a different size or colour), please contact our team to start the process:

Contact Us:

Email us at info@clynaria.com with your order number and specify the new product you wish to exchange for.

Exchange Requirements:

The item you are returning must meet our eligibility standards:

  • It must be unused and unwashed.
  • It must be returned in its original packaging.
  • All original tags and accessories must be intact.

Guidance:

Once your request is received and approved, our team will provide you with clear, step-by-step instructions to complete the return and arrange for the shipment of your replacement item.

Order Cancellations

If you would like to cancel your order, please contact us at info@clynaria.com as soon as possible. We'll make every effort to process your request.

  • Cancellations can only be made before the order has been processed.
  • Once processing has begun, cancellation is no longer possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@clynaria.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, you can choose between a free replacement or a full refund.

Returns Requirements & Procedure

Requirements for a Valid Return

To ensure your return is accepted, you must meet the following criteria:

  • Time Limit:
    Returns must be requested and submitted within 30 days from the date of delivery. Returns requested after this 30-day period cannot be accepted.
  • Item Condition:
    The item must be unused, unwashed, and in its original packaging.
  • Inclusions:
    All original tags and accessories must be intact and included with the return.

How to Process a Return

Before returning any item, you must contact our customer service team for approval and instructions:

  1. Contact Us:
    Email info@clynaria.com with your order number and a brief explanation of the reason for the return.
  2. Wait for Approval:
    Returns sent without prior contact or approval will not be processed or accepted.
  3. Follow Instructions:
    Once your return is approved, our team will provide you with the specific return address and detailed shipping instructions.
  4. Package Carefully:
    Securely package the items to prevent damage during transit.

Please Note: For non-faulty returns (e.g., change of mind), the cost of return shipping is the responsibility of the customer.

Refunds and Processing

Notification:

After we receive your returned item, we will notify you by email regarding the approval or rejection of your refund.

Processing Time:

If approved, your refund will be processed back to your original payment method within 7 days of approval.

No Restocking Fee:

We do not charge any restocking fees.