Return and Refund Policy

At Clynaria, we aim for clarity and transparency in handling returns, refunds, exchanges, or cancellations. If a product does not meet your expectations, please follow the procedures outlined below.

This policy is subject to our Terms of Service.

Exchanges
If you would like to exchange an item (e.g., for a different size or colour), please contact our team within the 30-day return period to start the process:

  1. Contact Us: Email us at info@clynaria.com with your order number and specify the new product you wish to exchange for.
  2. Exchange Requirements: The item you are returning must meet our eligibility standards:
    • It must be unused and unwashed.
    • It must be returned in its original packaging.
    • All original tags and accessories must be intact.
  3. Guidance: Once your request is received and approved, our team will provide you with clear, step-by-step instructions to complete the return and arrange for the shipment of your replacement item.

Order Cancellations
If you would like to cancel your order, please contact us at info@clynaria.com as soon as possible. We’ll make every effort to process your request.

  • Cancellations can only be made before the order has been processed.
  • Once processing has begun, cancellation is no longer possible.

Should you decide not to keep the item after delivery, you can initiate a return by following the steps provided below.

Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at info@clynaria.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and packaging

After verification, you can choose between a free replacement or full refund.
For those cases, the cost of return shipping is our responsibility.

Requirements for a Valid Return
To ensure your return is accepted, you must meet the following criteria:

  • Time Limit: Returns must be requested and submitted within 30 days from the date of delivery. Returns requested after this 30-day period cannot be accepted.
  • Item Condition: The item must be unused, unwashed, and in its original packaging.
  • Inclusions: All original tags and accessories must be intact and included with the return.

How to Process a Return
Before returning any item, you must contact our customer service team for approval and instructions:

  1. Contact Us: Email info@clynaria.com with your order number and a brief explanation of the reason for the return.
  2. Wait for Approval: Returns sent without prior contact or approval will not be processed or accepted.
  3. Follow Instructions: Once your return is approved, our team will provide you with the specific return address and detailed shipping instructions.
  4. Package Carefully: Securely package the items to prevent damage during transit.

Please Note:

  • For non-faulty returns (e.g., change of mind), the cost of return shipping is the responsibility of the customer.
  • No restocking fees are applied.

Refunds and Processing

  • Notification: After we receive your returned item, we will notify you by email regarding the approval or rejection of your refund.
  • Processing Time: If approved, your refund will be processed back to your original payment method within 7 days of approval.
  • Processing times may vary depending on your bank or payment provider.